Frequently Asked
Questions
Answers to common questions about payments, cancellations, refunds, and your Maestro membership. If you don't see your question here, reach out to our support team and we're happy to help.
Payments & Billing
My card was declined when I tried to book. What happens now?
I was charged twice for the same booking. What do I do?
My charge doesn't match what I was quoted. Can you explain it?
Cancellations & Refunds
What's Maestro's refund timeline?
I want to cancel my upcoming trip. What will I get back?
Can I cancel just part of my trip, like the remaining hotel nights?
What happens if my airline, hotel, or another supplier cancels on me?
What if my trip is disrupted by something outside anyone's control (weather, natural disaster, strike, etc.)?
I have a medical emergency and can't travel. What are my options?
My destination has a travel advisory, or my visa was denied. What now?
Charges You Don't Recognize
I don't recognize a charge from Maestro. What should I do?
What if I file a dispute with my bank or card issuer?
Account Security
I think someone accessed my account without permission. What do I do?
My account was confirmed to be compromised. What happens next?
Membership
How do I cancel my Maestro membership?
Will Maestro still support my upcoming bookings if I cancel my membership?
I don't recognize my membership renewal charge. Can you help?
Privacy & Your Data
How do I request that Maestro delete my personal data?
Is there anything Maestro has to keep even after a deletion request?
Still Have Questions?
Our team is here to help with anything not covered above – just reach out through chat or by
emailing us at concierge@askmaestro.com.