SCOPE OF SERVICE
A guide to what we handle for you completely, what we arrange on your behalf, and where we lend our expertise.
INCLUDED IN YOUR MEMBERSHIP
A personal points and credit card strategy focused on sourcing hard-to-find award space for your bucket list destinations.
Analysis of your current card stack, with custom alerts set up for new opportunities.
We tell you when a redemption is worth it and when paying cash saves your points for better value down the road.
Ongoing monitoring for award space, with a notification the moment a strong option opens up.
Full Service items are handled in full when booked through Maestro.
*Expert Guidance means we advise, not execute: we never log into or book within your personal points or airline accounts.
INCLUDED IN YOUR MEMBERSHIP
From first idea to scanning your boarding pass, we design and book every detail of your journey.
Excursions and activities sourced and booked on your behalf, coordinated wherever we can.
Drivers, transfers, and rental vehicles booked and managed as part of your trip.
Coverage against trip interruptions, medical emergencies, and cancellations, offered at booking and entirely optional.
Proposals, honeymoons, and anniversaries, arranged with your hotel or venue.
Full Service items are handled in full when booked through Maestro.
*Expert Guidance means we advise, not execute: we never log into or book within your personal points or airline accounts.
THE FULL LIST
We take the lead on research, booking, and coordination.
We handle the legwork and coordination, though a third party may need to act.
We research, advise, and point you in the right direction, while execution remains with you.
Personalized suggestions, with booking and communication handled on your behalf.
An initial search plus up to three retries per request; then we recommend waiting for availability to change.
A half or full day on the water, arranged start to finish.
We take the lead on this, using your points or the best cash route.
The right car for the trip, reserved and ready on arrival.
Reliable drivers and transfers, confirmed before you land.
Arranged and booked wherever available.
Covers both your points and rewards strategy and your personal credit card strategy, built and maintained on your behalf.
The right aircraft or vessel sourced for your itinerary.
Excursions curated to match your interests and booked directly.
Airport and hotel transfers, arranged and confirmed directly.
Coverage against trip interruptions, medical emergencies, and cancellations, offered at booking and entirely optional.
International premium economy, business, and first class departing the US or Canada. Not currently available for domestic, intra-Europe, or other international economy fares.
Appointments arranged, typically through your hotel.
We coordinate emergency assistance and stay on it until it's resolved.
Access to concerts, sporting events, theater, and galleries.
Ski, surf, golf, diving, tennis, cooking, and more, arranged on request.
Proposals, honeymoons, and anniversaries, arranged with your hotel or venue.
A photographer or videographer arranged for your trip.
A private chef arranged for your stay.
Sought-after tables secured through hotel and partner relationships.
Connected with trusted, hotel-vetted childcare.
Golf clubs, ski gear, and other equipment shipped ahead of you.
A trainer or class arranged at your destination.
An interpreter on the ground, whenever you need one.
Support finding a doctor or filling a prescription abroad.
Clear guidance on what you'll need for entry; we can't apply for documents on your behalf.
‡ Available as Concierge Coordination, subject to minimum trip spend requirements.
WHILE YOU'RE TRAVELING
You don't have to figure it out alone. Here's how we step in.
Flight Disruptions
Cancellations, delays, and missed connections rebooked as quickly as possible, with downstream transfers and hotels protected wherever we can.
Ground Transport & Transfers
A no-show, wrong vehicle, or driver concern addressed as quickly as possible, with a replacement arranged where we can.
Service Recovery
If something falls short, we acknowledge it fast, fix what we can, and follow up until it's resolved.
Itinerary Changes
Additions, cancellations, extensions, or a change of plans, sourced and rebooked into your trip mid-stream.
Global Disruptions
Airspace closures, strikes, and other world events routed around wherever we can.
Weather & Force Majeure
We watch for major disruptions and arrange alternatives as early as we're able to.
Schedule Changes & Cancellations
Once ticketed, the airline controls the reservation, so we can't modify, rebook, or cancel directly. We search points first, then cash, and guide you to the best alternative; fare differences are yours to cover.
Baggage Services
Guidance on filing a claim and sourcing interim essentials while you wait for your bags to catch up with you.
On-the-Ground Recommendations
A new dinner spot, an activity idea, or a local suggestion mid-trip, we point you in the right direction.
‡ Available as Concierge Coordination, subject to minimum trip spend requirements.
NOT A DEFINED PART OF MEMBERSHIP
Beyond Our Standard Scope
Art / Auction Sourcing
Corporate / Business Travel Services
Currency / Cash Logistics
Document Translation
Flowers / Decor Arrangement
Grocery / Pantry Stocking
Legal Document Notarization / Apostille
Local SIM / Phone Setup
Membership / Private Club Access Sourcing
Nanny With Special-Needs Experience
Personal Shopping / Gifting
Pet Services (Care, Sitting & Travel Documentation)
Real Estate / Relocation Assistance
School / Education Coordination
Security / Close Protection
Sports / Hobby Equipment Sourcing or Rental
Wedding / Group Event Planning Abroad
Wine / Cellar Sourcing and Shipping
Some services and outcomes depend on availability, third-party policies, operating hours, and provider approval, and cannot always be guaranteed.